Shipping & Returns

Delivery

BAANSTRAW undertakes to deliver products in perfect condition to the address specified by the user in the order form.

Company BAANSTRAW is not responsible for errors caused by delivery when the delivery address entered by the user in the order form is not realistic or has been omitted.

The maximum delivery time after payment is 15 days. Normal delivery time is 30 business days from the date of payment for wholesale buyers.
For retail customers, express delivery is 10-12 business days.

• These deadlines are averages and, therefore, an estimate. For this reason, it can vary depending on logistical or force majeure reasons.

• BAANSTRAW is not responsible for any delays that occur at the customs of each country

•Please, keep in mind that there are countries and cities where shipments are subject to taxation or tariffs. BAANSTRAW is not responsible for such fees, so you must pay the amount.
In most cases, fees are charged when the package is delivered, although you can receive a notification by mail, requiring that you personally apply to pay these fees in order to receive your package.

Return and exchange

•At the time of delivery, the buyer must check the condition of the package in front of the transport company, pointing to the invoice any anomaly that you can find on the package. After checking the product, if you find any damage, such as a blow, breakage or any damage caused to this product, email it to BAANSTRAW as soon as possible to process the return. In case of return, the buyer must return the product in excellent condition, with the original packaging and undamaged markings, usually packed in the original box, which is in the same condition as it was received.

•When we receive the returned product and check the status of the goods, the refund will be made within 60 calendar days. All refunds will be made using the same payment method used for the purchase. 

•IF you are not satisfied with your purchase, you can proceed to exchange or return one or more items in their original condition, always within a maximum period of fifteen 10 working days from receipt of the package.

The item must be returned in perfect condition, with original packaging and intact labelling, conveniently packaged in its original box and properly protected. The returned product must be in the same condition as it was received.

BAANSTRAW will not assume responsibility-financially, or in any other way,if your shipment is not allowed into the country in which you reside with the result being that your order is shipped back to Thailand. If you are not sure about your country customs/quarantine laws, than we suggest that you contact your local customs office to find out more information.

Attention! Dear buyers from Malaysia, we ask you to pay attention to the new rules for sending packages to your country. You can find out the exact information on the dimensions of the permitted parcel sizes in the customs office of your country.

Buyers from Russia.
We draw your attention, in connection with the new rules for the delivery of goods to your country, the maximum parcel weight is 1 kg. or 1 product.

Shipping cost 800 bath